Field Nation is one of the largest marketplaces for technology services. With over 10,000 technicians located all over the nation you can find a technician almost anywhere in the country. Our web-based marketplace enables businesses to find highly qualified technicians, manage a single work order or a nationwide project from scheduling to delivery to payment.

Here is what we offer to our clients -

1. Access to our database of more than 10,000 technicians located all over the country.
2. Access to the web-based resource management system that enables you to create a work order, schedule it, assign the right technician for your work order and securely pay through our system.
3. No hassles at tax time because we do the 1099’s for our technicians.
4. It’s all free!

Access to our web-based marketplace is free to our customers. You can search for technicians, create work orders, schedule and assign technicians. Your only cost is whatever the technician’s charges are to perform the work for you.

Your privacy is very important to us. When you "Publish" work orders, technicians who match the criteria can only view the work order scope without your name or contact information. When you select a technician to do the work, your contact information, (e. g. email or phone) is made available to the assigned technician so you can communicate with each other directly.

We never share your private information with any third parties. It always remains protected with us for secure payment processing purposes only. For more information on privacy, please read our Privacy Policy.

If you are a registered customer then you have a Field Nation account that can be accessed via our website. You can securely deposit money to this account using any credit or debit card, or by check. When you create a work order you would specify how much money you are going to pay to the technician. That much money will be transferred to an escrow account until the work order is completed by a technician, or postponed or canceled by you. Once you "Approve" the work of the technician, the money will be transferred from the escrow account to the technicians account.

However, if you cancel the Work Order before a technician is assigned to it, the full amount will be returned to your account. You can withdraw your balance at any time from your account at no cost.

We process 1099s for our technicians at years end and there is no charge for this.

The money that you deposit into your Field Nation account is yours and you can use it for your work-orders as you go. When you create a work-order, the amount you wish to pay to the technician is deducted from your total available balance until the job is completed by the technician or cancelled by you. When a job is completed by the technician, you can approve the work and at that point we release the payment amount to the technician. You can withdraw your available funds from your account at anytime. To withdraw the funds, just go to your account and put in a request for a check. It will ask you to verify your mailing address. Allow 5-7 business days for the check to arrive via US mail.

From the main page, look for the Join Us link and click on it. Then click on the Sign up as a Customer link and put in your first and last name, email address, and password. You must click on the I accept FieldNation’s User Agreement and Privacy Policy checkbox to continue. Click on the link to read about either policy. Next click on the Submit button and it takes you to a welcome screen. Please read this screen and check your email account for the Activation email. All you need to do is click on the hyperlink that is in this email and it takes you to our website to the login screen informing you that your account is active.

Once you are signed up, go to our website and click on the Login link at the top right corner of the homepage. A login window pops up and you put in your user name and password. Click the "Login" button and you are at "My Marketplace" page. From this page, you can access these categories:

1. My Account: View your account profile and edit it if necessary.
2. Fund Management: Here is where you can manage the funds in your account. You can deposit the money via Paypal or a credit/debit card.
3. Work Order Management: Here is where you can Create or Search all of your existing work orders. There are examples for you to look at how to create new work orders.
4. Search for a Technician: Here is where you set the criteria you wish to look for a tech.
5. FAQs: Please check these out before calling for help.
6. Logout: When you are done with your business.

Go to our website at www.FieldNation.com and click on the Login link at the top right corner. Put in your user name and password and click on the Login button and you are in.

After logging into our website, look for My Account and click on it. Then click on Click Here to edit your profile and enter your password and click the Verify button. You can change your first or last name, email address and password from this screen. When you are done, click the Submit Changes button.

After logging in, go to My Marketplace page and look for My Account. Click on it and then click on the Click here to Edit your profile link. You can change your password from here and then click the Submit button and you are done.

If you cannot remember your password, click on the Login link at the top right corner of our website homepage. Look for the Forgot your password? link. Click on it and at the next screen, put in the email address that you created your account with and a new password will be emailed to that address. Make sure your spam filter doesn’t block the email coming in.

Draft/Created: First you create a work order with the description of work, schedule, amount you intend to pay, location etc.

Published: Once you are ready you can "Publish" a drafted work order and at that point it becomes available for technicians to view.

Requested: Interested technicians will request the Work Order and you will be able to view and track this from your account.

Assigned: Next step is to select the best candidate for the job and award (assign) the work order to the technician.

Completed: Once the job is done, the technician changes the status of the work order to "Completed" and it shows up in your queue for "Approval".

Approved & Paid: Once you Approve the work order the money gets transferred to the technician's account and the work order gets marked as "Paid". Within 15 days of work order closing, you can rate the technician and submit your feedback.

After logging into your customer account, Click on "Work Order Management" tab. Then click "Create Work Order". It will display a work order creation form, where you will have to fill out – Service Description, Service Location & Contact, Schedule Date/time, and Service Pay Rate.

Note: Exact Service Location, Contact and Specific Instructions will only be available to the assigned technician you select to do the work. You can save the work order as a draft and "Publish" it later or you can "Publish" it right away from the new work order form.

If you have additional questions, we would be glad to answer them, please call us at 877-573-4353 Ext 1 or email at support@fieldnation.com

When you are creating a work order, you can either Save it or Publish it right from the screen where you created it. If you have Saved it, you can go into the site and look for the heading Status and click on the link Change Status. Select the Publish option from the drop down menu and click the Submit button and you are done. Wait for someone to contact you.

NOTE: You must have enough funds in your account to pay for the entire job including supplies in order to publish it. Please keep this in mind.

When you change a status of a Work Order to "Published" it becomes available to all the technicians who match the criteria within the specified geographical region. A broadcast email is sent to all techs within a 100 mile radius of the zip code where the work order is located informing them of the work.

Under "Work Order Management" click the tab "View My Work Order", which has a "Published" list of Work Orders. One of the columns is "# of Req" (means number of requests). Click on the number and it will display the list of technicians who are requesting the Work Order. You can view their skillsets to see which one best suits your needs. You might want to wait and see if you get more requests if the first person wouldn’t be your first choice.

No, you do not have any obligations to technicians who responded to your work order. You choose whoever you want.

From the list of Requesting Technicians, you can assign a technician to the Work Order from that screen. Once a tech is assigned to the work order, you will be able to see the contact information and you can call or email them.

Each of our technicians create their own "Profile Page", where they list their skill sets, certifications, work experiences, etc. We also maintain a historical rating and feedback of technicians by other customers who have used this technician. We ask our customers to rate our techs so everyone knows the customer level of satisfaction. However, it is not mandatory.

Once the job is done, the technician would change the status of the Work Order to "Completed". All completed work orders will appear in your Completed work order queue for you to Approve.

NOTE: Please approve all work within 24 hours of completion so the technician isn’t waiting to be paid. If you leave it longer than that or there is a discrepancy, please work that out with the technician. We will get involved if necessary.

Login to your account on our website and click on the Work Order Management link. Then click on the Details link for that work order. Scroll down to the bottom of the page and look for the Approve link and click on it. This will bring up the Approval window where you can add comments, if you want. More than likely the materials costs have been added to your total already. If there are any more to add, just click on the Add Expense link and input the material description and amount in the fields and click Add Expense. If you want to add a note about this, click Add Note and put in your notes and click on Add Note. Then just click on the Approve button and the site is completed.

NOTE: You will see some fields under the Payment Info section. Below are the descriptions in case you have any questions.

Work Pay: This is the amount that you will be paying to the tech to do the work

S. Charge: This is the percentage (service charge) assessed to the technician for getting the work from us.

Total Payable: This is the total amount the technician will be getting for the work performed.

Go to the screen that you were on to do the Approval (see above). At the bottom of the page you will see the link Rate Now. Click on it and you can input your comments as well as several drop down fields to fill in if desired. Rating a technician is important so everyone knows their abilities.

If you are a registered customer then you have a Field Nation account that can be accessed via our website. You can securely deposit money to this account using any credit or debit card or by check. When you create a Work Order you would specify how much money you are going to pay to the technician. That much money will be transferred to an escrow account until the work is completed by a technician, or postponed or canceled by you. Once you "Approve" the work done by the technician for the work order, the money will be transferred from the escrow account to technicians account.

NOTE: If you cancel the work order before a technician is assigned to it, the full amount will be returned to your account. You can withdraw your balance at any time from your account at no cost.

Once a technician completes your work order, you will have 15 days to rate and leave feedback on a technician’s performance on the job. Rating and feedback become part of the technician’s profile that others can view.

We process all payments to our technicians. This enables us to process the 1099’s for them as well. Paying through our system is very critical because we make sure all payments are made securely and in a timely manner. Payment service is free for our customers. Prior to "Publishing" a work order you will need to have sufficient funds in your Field Nation account. You can add more funds to your account or withdraw the available balance from your account at anytime at no cost. When you "Approve" a completed work order, the money gets transferred from your Field Nation account to the technician's account and thus a technician gets paid.

NOTE: Once you assign a tech to a work order, the amount it would take to pay that tech is frozen and cannot be withdrawn from your account. This is to safeguard that the tech is paid for services rendered. If the work is not completed, the funds are returned to your account.

There are a number of ways to deposit funds to your Field Nation account -

1. You can use any major credit or debit card and the funds become available immediately.
2. You can use Paypal and funds become available immediately.
3. Send us a check. Mail the check to the following address -
   

   Field Nation, LLC.
   310 4th Avenue South
   Suite 8100
   Minneapolis, MN 55415
   

   Allow 5-7 business days in order for the funds to show up in your Field Nation account.
4. You can wire the money and it will be available the next day. For detailed wire information please contact – accounting@fieldnation.com.

All types of deposits are free.

When you deposit funds into your Field Nation account, they are available either for publishing and routing work orders or for withdrawing back out. When a work order is published or routed, the funds needed to pay the maximum possible amount will automatically be put in "holding". Held funds are separated from your available funds so that you don't mistakingly publish more work orders than you have funds to pay for them upon their completion. The held funds are eventually converted into an actual payment if the work order is completed and approved of.

Depending on the payment rate you configure for your work order, not all of the held funds may end up actually being used for the work order payment. For example, if you were to publish a work order that paid $20/hr for up to 5 hours, we would hold $100 when publishing the work order ($20/hr * $5 hours -- the max possible). If the technician worked only 3 hours to complete the work order, the payment would end up being $60. $60 of the held $100 dollars would go to the final payment and the remaining $40 would go back into your available funds.

If you wish to, you may cancel a work order before work begins by the technician. Canceling will return funds held for that work order back to being available. All funds held for the work order will become available unless you incur a late cancellation charge.

Now that we've explained what fund holding is, here's what it means for how your balance is displayed:

• Available Funds - The amount of money you have deposited which is still free for use in publishing or routing created work orders.
• Held Funds - The amount of money that is separated from your available funds because it could potentially be used as a payment for a work order once approved.
• Total Funds - This is the total amount of funds you've deposited that have not yet been used to pay a technician. This is the sum of available funds and held funds.

From your account you can request a check. Checks are processed every Friday. Allow 5-7 business days to receive the check by mail. There is no additional fee for that check processing.

There is no charge if you cancel the site or work-order more than 24 hours prior to the job start time. However, if the site/work-order gets cancelled less than 24 hours prior to the job start time and if there is an assigned technician to that job, then there is a $30 cancellation fee.