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Technician FAQ
Overview of our service -
  1. How does our service work?

    2. Field Nation is one of the largest marketplaces for technology services. Using our free service customers can find technicians locally or nationally. Our web-based marketplace enables businesses as well as individuals to find highly qualified technicians, manage a single work order or a nationwide project from scheduling to delivery to payment.

    Our customer base includes the general public that is looking for a technician to fix a computer or install a home entertainment system. Some of our larger customers are industry leaders in the areas of electronic manufacturing and installations. Some of our smaller business customers need maintenance services, networks, security and other computer related field services.

    Here is what we offer to our technicians -

    1. No registration fees.
    2. No membership fee or monthly fee.
    3. You can create your own Profile Page with your skill sets, certifications, experience, etc. which becomes your marketing collateral to thousands of people who are looking for qualified technicians. Our web-based marketplace makes it easier for you to find work and communicate with the customers.
    4. Payment processing includes checks, direct deposit, and PayPal. Be assured you will be paid securely and in a timely manner.
    5. There is no obligation or time commitment. You accept work orders only if it matches your schedule, location and pay rate.

     

  2. How much does our service cost?

    3. Your account with us is absolutely free. We charge 10 % of each work order as a service fee when we process your payments. It’s important for us to process your payment so we can make sure you are getting paid securely and in a timely manner. It also enables us to issue 1099’s at years end.

  3. What kind of payment protection do you provide?

    4. Before a customer can "Publish" a Work Order, we automatically secure the funds from the customer's account to our escrow account. Once you complete the work order and your customer approves it in our system, it is queued for clearing by our accounting department. Then it is processed at the end of the week. We process payments on Fridays. Payments go out to you as check, direct deposit, or via PayPal depending upon what you have selected in your profile (make sure you select which one want. Check is the default).

    NOTE: We encourage our customers to approve your work within a 24- 48 hour period after you mark it complete and finish all necessary paperwork. There are many factors that can cause delays on the customer end, usually their customer wanting to make sure there are no open issues. Some customers have told us their customers wait 2-3 days to make sure the system is totally functional after being serviced or installed. We have no control over this type of scenario and monitor Approvals on a daily basis. Since the funds are already allocated in our escrow account, we can release the payment to you as soon as possible.

  4. What are the important things to guarantee more work?

    5. Before selecting a technician, customers view technician’s rating and feedback, and Profile Page. So after closing a Work Order make sure that the customer didn’t forget to rate you or leave feedback about your work. We encourage customers to rate our techs but it’s not mandatory. You can send an email to them requesting that they rate you. Also make sure that your "My Profile Page" is properly updated, and it has all your skill sets, certifications, experience, etc. When a customer searches for a technician by a skill set and if that skill set is not listed in your Profile Page then you are not going to show up in their search results.

  5. Privacy protection.

    6. We are firmly committed to protecting your privacy. We only show service buyers your first name, last initial, general location (city and state), and any experience/skill information you have provided. It is not until you request or accept a job from a buyer that we begin showing the phone number you provided to that buyer. We allow free-form text entry in the self description fields of your profile. Treat these as publicly viewable fields and do not enter any information you'd prefer to keep private. Please read our Privacy Policy for more information on privacy protection.

Registration and Account Maintenance -
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  1. How do I register as a technician?

    2. Please go to www.fieldnation.com and follow the steps below:

    1. Click on Join Us.
    2. Click on Sign up as a technician.
    3. Complete the required information in the Registration form and click on Submit.
    4. You will receive an email which will contain a link that you will have to click to activate your account. Make sure to check your spam filter if you don’t get the email.
    5. Create your technician profile by clicking on My Profile and populating the various sections.
    6. Show your availability by properly completing the My Schedule section.

     

  2. How do I change my password?

    3. From our website, follow the steps below:

    1. Click on the Login link at the top right of the screen.
    2. Enter your User Name and password and click on the Login button.
    3. Click on My Account and then click on the Settings tab.
    4. Click Edit in the Account section.
    5. Enter and confirm your new password.
    6. Click on the Update link and you’re done.

     

  3. How do I update my profile?

    4. From our website, follow the steps below:

    1. Click on the Login link at the top right of the screen.
    2. Enter your User Name and password and click on the Login button.
    3. Click on My Profile identify the information you wish to change.
    4. Click the Edit link that appears in the top-right of the section you wish to edit.
    5. Make the appropriate changes.
    6. Click on the Update link and you’re done.

     

  4. How do I get my User name and Password?

    5. From our website, follow the steps below:

    1. Click on the Login link at the top right of the screen.
    2. Click on Forgot your password? at the bottom of the login window.
    3. Enter the email address you used when you registered.
    4. Click on Submit. Note: Make sure to check your spam filter as you will receive an email with your user name and new password.

     

  5. Help! I am having problem with the website

    6. Please email support@fieldnation.com describing your problem and we will reply to your email promptly.

My Profile -
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  1. Profile Header (public)

    1. Name Your name appears here but can be edited in the Profile tab. We only show the initial of your last name unless you have a working relationship with the buyer viewing.
    2. User ID This is your unique identifier on the system. This is useful when dealing with our support as it allows us to quickly look up your information. This is also often referred to as tech id.
    3. Username This is the username you use to log in with. This is not shown publicly.
    4. User Type We show the fact that you are a Technician and whether you work independently or for a service company. If you work for a service company, we show the name of that company here.
    5. Rating Your average rating. When you complete work orders the buyer has the option to rate your performance. The rating is a simple three-tier system of exceeded, met, or below expectations.
    6. Photo: We prefer to have a picture of our technicians in our database. Some customers may feel more at ease if they can see a picture of the technician they are sending to a site. You can set your photo by moving your mouse cursor over the photo area and clicking the edit link that appears. When you upload your photo, please keep these specifications in mind:

      * Max width = 150 pixels, Max height = 150 pixels
      * Accepted file types: BMP, GIF, JPEG, JPG, or PNG
      * Max Size: 150 KB
      * Non-animated images only please

  1. Profile Tab (public)

    2. As the name would suggest, this is the main tab for your profile. This along with the profile header really makes up your publicly viewable profile. You should make sure it is up to date and is a proper reflection of your skills and experience.

    1. Name: Where you can set your name information.
    2. Location: Your location information. We only display your city and state publicly, but it is important to set accurate location so we can use it to give you jobs in your area.
    3. Contact Information: How you can be contacted. Your email address is used to send you job alerts and important messages about work you are assigned to. Make sure this is a working email, your account will be temporarily deactivated if we are unable to email you. Your contact information is not shown publicly. We only show some contact information to buyers you have a working relationship with (have requested or accepted their work orders), since you have expressed interest in working with them.
    4. Hourly Rates: This gives buyers an idea of whether you'd be willing to do a job they have or not. Currently these values are soley for buyers to view, and have no affect on what available jobs you'll be shown.
    5. Service Categories: Select the services you can perform work on. Buyers will often search for technicians who service the category they need. It is crucial to have this set as accurately as possible. It's best to error on the side of selecting a category than to not select it to ensure you see all possible jobs.
    6. Certifications: If you have taken the time to get certifications, please list them here. We have customers that only pick technicians with certifications on the brands they are servicing. Please take the time to list your certifications with the ID # if possible.
    7. Tools & Equipment: Please check all of the tools from our list that you possess and that you always take with you to the job site.
    8. Self Description: This is where you should sell yourself. When it comes down to picking from a set of techs, this is where our buyers make a decision. Please put all pertinent technical and field service experience in this section. Listing the companies or types of things you have done in the past can help buyers know if you're a good fit for their job.
    9. Company Fields: Buyers will some times create custom technician fields to track their own data. When doing so they have the option to also make the custom data visible to you, the tech. If any company stores custom data they wish to share with you, it will appear here. This is fairly rare, so don't be concerned that you have no fields displayed. Also, please note that these fields do not appear publicly.
  1. Work History tab (public)

    2. This section simply contains a listing of all work you are assigned to or have completed. This is publcily viewable, although some details such as customer and status will not be shown to all users.

  1. Insurance & BG tab (private)

    2. This tab is private and will only appear when you or our staff view your profile. It is here that you can set your insurance information and view your background check and drug test status.

    1. General Liability Insurance Enter the information for your general liability insurance, if you have it.
    2. Workers' Compensation Enter information for workers' compensation insurance, if you have it.
    3. Field Nation Additionally Insured If you are additionally insuring Field Nation with your insurance set yes here.
    4. Verification Status We will set this to yes if we review your uploaded certificates of insurance and it matches the information you filled out.
    5. Uploaded Certificates of Insurance Upload your certificate of insurance so we can verify your information.
    6. Background Check and Drug Test Your current status of any background checks or drug tests you have issued. If you fail it will be shown here, but will not be shown publicly. Any successfully verified result will be shown in the header of your profile to buyers. Please see our screening page to learn how you can improve your profile and get more jobs by being background checked and/or drug tested.
  1. Payment Info tab (private)

    2. The Payment Info tab is where you can enter your W9 information, set your company information, and configure your payment method. This tab is only seen by you and our staff.

    1. W9 Your W9 information is required before you may receive payments. This is a requirement of US tax law. Once you enter your W9 information, you will immediately be able to receive payments. To ensure absolute security of your private SSN or EIN, we require editing to be done over an encrypted connection.
    2. Technician Type This is where you can tell us you work as part of a service company. If you are part of a service company we will then need the company information. At this time, setting a service company only affects the display of your profile. There is currently no management features for service company managers.
    3. Payment Method Configure the method you prefer for receiving payments. We currently allow check, PayPal, and direct deposit.
  1. Settings tab (private)

    2. The settings tab is where you can configure various aspects of the system to work to your liking.

    1. Alerts You can opt in or out of our different alert types. Please note, opting out of job alerts will make you not appear as an available technician to buyers. To use the text alerts option you must provide your cell phone number and cell provider in the profile tab.
    2. Account Here you can change your current password.
Work Orders -
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The procedures listed below are for Work Orders. After you have logged in, just look at the left navigation menu and find the heading "Work Orders".

  1. The work order process flow for Published Work Orders explained

    2. Wo Process Flow

    Draft/Created: First customer creates a work order with the description of work, schedule, amount they intend to pay, location etc.

    Published: When the work order is finalized, the customer "Publishes" the Work Order and at that point it becomes available to technicians to view it.

    Requested: Technicians can view the Work Order in "Published" status and put in a request for it. Customers then get to view all the technicians who are requesting the work order and select the best candidate for the job.

    Assigned: Next step is to select the best candidate for the job and award (assign technician) the work order to the technician.

    Completed: Once the job is done, the technician changes the status of the work order to Completed and it shows up in the customers queue for Approval.

    Approved & Paid: Once the customer Approves the work order, the money gets transferred to technician's account. Within 15 days of the work order being closed, the customer can rate the technician and submit feedback.

    Routed and Assigned

    The process flow for routed Work Orders work the same way. The difference is the client decides to route it to a specific number of technicians rather than publishing it to all the providers in that area. If a work order is Published, a manager must either call you to interview you for the position or they may just Assign you to the site if they already know you. Either way, they have to Assign you to the position manually.

    A routed Work Oder when accepted by the technician becomes an Assigned Work Order. In the case of a routed work order, the first technician that accepts the call is awarded the Work and becomes the Assigned technician for that Work Order.

  2. How do I get job notifications?

    3. There are two ways to receive job notifications either via email, mobile text message or both. Available work orders are viewable from your Field Nation account. Getting notification via text message might give you an advantage over other techs. Often times our customers have very tight timelines to get a job filled so will award the work order to the first qualified responder. This is especially true if it's a service call or break fix type of work. Sometimes these are taken in half an hour.

  3. How do I opt-in to receive job alerts?

    4. Login to your account. On the side menu click My Account. Click the Edit Your Account link. At the bottom of the page there are 2 check boxes to click under the heading Notices. Check the box labeled Job Alerts for email alerts. Check the box labeled Send me text messages alerts related to work in my area to receive text message alerts. If you elected to receive text message alerts, please make sure that you have your correct cell phone number and your carrier name listed.

  4. How do I opt-out of email or mobile text messages?

    5. Login to your account. On the side menu click My Account. Click the Edit Your Account link. At the bottom of the page there is a section labeled Notices. Uncheck the box labeled Job Alerts to stop receiving email alerts and uncheck the box labeled Send me text message alerts related to work in my area to stop receiving text messages.

  5. How do I view available work?

    6. While logged into your account, look on the left navigation menu for the link Work Orders. Under these menus there are sub-menus labeled Available Work Orders. If you click on either one, you will see a list of all the work available in your area. Click on the details link to view the details about each specific job.

  6. How do I "Request" a work order?

    7. From our website, follow the steps below:

    1. Click on Login link at the top right of the screen.
    2. Enter your User Name and Password and then click on the Login button.
    3. Click on Available Sites (x)
    4. Click on the Details link for the desired site for more information. From here, you can view the details for the work order and the site information.
    5. At the bottom of the page there is a link labeled Request this position. Click on this link.

    *Note* All requests must be made in www.FieldNation.com only. Email and voice mail requests will not be accepted.

  7. How do I remove a request for a work order assignment?

    8. From our website, follow the steps below:

    1. Click on Login link at the top right of the screen.
    2. Enter your User Name and Password and then click on the Login button.
    3. Click on Requested Work Orders.
    4. Click on withdraw request to withdraw your request from a work order. Click on the OK button in the text box that pops up asking if you really want to do that.

     

  8. How do I know if a work order has been assigned to me?

    9. If a customer assigns you a Work Order, you will get an email notification as well as the Work Order will show up in your Assigned Work Orders queue, which is available from your technician account and under the Work Order menu.

  9. What do I do after getting awarded? Or How do I "Confirm" a work order assigned to me?

    10. Once you are awarded or assigned to a work order, you need to confirm it. That means you have accepted it so the customer knows that you are going to complete the Work Order that has been assigned to you.

    From our website, follow the steps below:

    1. Click on Login link at the top right of the screen.
    2. Enter your User Name and Password and then click on the Login button.
    3. On the left Navigation menu, look for Assigned Work Orders. Click on it.
    4. Look for the proper site and click on the confirm link.
    5. A work order can also automatically be confirmed by clicking on the activation link that was sent to you via email informing "Work order has been assigned to you".

     

  10. How do I complete a Work Order?

    1. As soon as you have completed the work, please record your hours and any material costs (if authorized) on the web site.
    2. From our website,
    3. Click on the Login link at the top right of the screen.
    4. Enter your User Name and Password and then click on the Login button.
    5. Click on Assigned Work Orders.
    6. Click on the corresponding site link labeled Mark Completed.
    7. It will take you to the corresponding Work Order .Select the date from under Work Performed and then add the hours. Put the next day's date and also the time. If it was a Work Order for multiple dates or multiple schedules.
      * Note: For Work Orders where the Pay rate was on per device basis, you should also enter the Number of devices fixed
    8. Once the hours are logged, you need to add Additional Expenses (if there were any authorized by the client or stated in the Work Order Description).
    9. Once you have done that, you need to click the Mark as Completed button and a message appears. Click the check box and you should click the Mark as Completed to close the work order.

     

  11. What should I do if I cannot make it to the site to do the work?

    12. It is important that you show up to do the work if you agree to take it. If you cannot make it to a site for any reason, you must call the site contact to inform them you won't be there. If you cannot reach that person, please call your manager or the call center. Do not just send an email or release the site. We may not be able to find someone to replace you, but at the very least, we need to contact our customer and inform them you won't be there.

    NOTE: It would be a good idea to put a Message on the Work Order informing the Manager for that site that you won't be able to make it. Messages are delivered to that persons email address. Thanks for respecting our policies.

Payment Services -
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  1. What is the Payment Process?

    2. Upon completion of the physical work you will need to close out the work order in our system. This is done by changing the W/O from Assigned to Work Done. This can be done by filling out all the information in the Your Progress tab of the work order. Once you have everything filled out you can mark it as completed, which will move it to Work Done status. The customer will proceed with their business process of confirming work completed and that all the necessary paperwork has been provided. The customer has two options - APPROVE or TELL TECHNICIAN THE WORK ORDER IS NOT COMPLETE. We encourage the customer to approve all completed work orders 24 - 48 hours after you mark the work order as Work Done.

    Once your work is Approved it should appear as a pending payment in My Payments. Note, payments for some work orders will undergo extra processing and be listed at the top of the payments page. This is perfectly fine but means it won't be listed as pending until just before payments on Friday. On Friday, the Field Nation Accounting Team processes the pending payments and issues the payment depending on the method you have selected in your profile. After processing, your payment will appear in your paid payments list and you should receive payment within 3-4 business days.

    To ensure that your payment is part of the processed payments on Friday, it MUST be approved by the buyer before Noon (12:00pm) Central time and you need to have entered your W9 information in your profile. We perform payment processing Friday afternoon. Anything approved before will definitely be processed, anything approved after will unlikely be processed and will wait until processing the following week.

     

  2. What are the available payment methods?

    3. Currently we offer three payment methods - Direct Deposit, Paypal, or Check. The method you prefer can be set in the Payment Info tab of your profile.

    Payment via Direct Deposit: Direct deposit transfers your payment amount directly to your checking or savings account. In order to use this method you must supply us with your EXACT banking account number and routing number as well as the name of the account holder. It is very important that this information be accurate. If we make a payment using the wrong information, it can be corrected but will delay your payment.

    Payment via PayPal: If you have a PayPal account, you can select PayPal as your preferred method for receiving payments. When the customer Approves your work order each Friday Field Nation Accounting Team will process the Paypal payment and the funds will be transferred into your PayPal account the following week. See below how to create a PayPal account.

    Payment by Check: If you wish to be paid by check, make sure you have that option selected in your profile. Checks are processed each Friday for all approved work order of the current week. You should expect payment in 3-4 business days. Note there is a $15 fee for re-issuing a check due to having the incorrect address in your profile. That amount will be deducted from your re-issued check.

    Information about pending or processed payments can be found in the My Payments page of our website. If you have a question regarding your payment please email us at accounting@fieldnation.com

  3. What is a Field Nation service fee?

    4. Every work order payment is transacted through our marketplace payment system to ensure that all our technicians get paid on time and in a secure manner. It also helps us process 1099's for our technicians. To cover our costs we charge a small percentage on each work order that we process.

  4. How much is Field Nation service fee?

    1. 10% is charged for work orders up to $1000.
    2. 8% is charged for work orders over $1000.

     

  5. What should I do if I haven't received my payment?

    6. There are a few things that we encourage our technicians to check before contacting our accounting department.

    First: Check the My Payments page and make sure the payment is listed as paid.

    Second: If it is pending, please make sure and wait until our Friday payment processing takes palce. Work Orders approved after noon (12:00pm) Central time Friday, may not get paid until Friday of the following week.

    Third: If the payment is marked paid, please make sure you've allowed a proper amount of time for your payment to arrive.

    If you still have questions about your payment, please email our accounting department at accounting@fieldnation.com.

  6. What are forms W9 and 1099 and why do we need them?

    7. The Internal Revenue Service requires that we collect tax identification numbers from all independent contractors. We report this to the IRS, with a copy to you, on a 1099-Misc form after December 31. We must have a W-9 on file for you to be paid. The W9 is the form you use to report your tax id number to us. You can file your W9 right from the Payment Info tab of your profile.

  7. Ratings and feedback overview.

    8. After a Work Order is "Completed" by a technician, the customer can Rate the technician. The rating is a simple choice between three options and an optional comment.

    1. Exceeded Expectations If you performed exceptionally well.
    2. Met Expectations You did a good job. No major problems.
    3. Below Expectations The buyer had issues with the job you performed. If the buyer selects this option they are required to provide a comment in the comment field.

    Ratings are optional. We encourage buyers to rate technicians, but they can choose not to. You are able to comment on ratings you receive. This is not a way to message the rater, it is just to give your side of the story to any other buyers who may later view the rating. Be sure to be kind when using the rating comment feature. Rude comments would look very bad to other buyers.