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Chuck Grothaus, 612-770-0026
Platform Converts Any Ticket Automatically Resulting in Faster Service Provider Engagement
MINNEAPOLIS – Feb. 24, 2015 – Field Nation, a leading work platform connecting organizations with independent contractors to get work done, today announced WorkSmart Connect, a new ticket management function available to users of the platform. WorkSmart Connect is a quick-start program that lets users easily structure, review and deploy work orders directly from an existing ticket, help desk or business process system.
“It’s vital to speed the process from project creation to completion and Field Nation continues to break down the barriers to work,” said Mynul Khan, Field Nation CEO. “The WorkSmart Connect system is fast and easy to use. Work orders are automatically converted in our platform, eliminating the potential for duplicate tickets and reducing the time it takes to find a service provider.”
Technology at The Speed of Business
WorkSmart Connect captures critical information from client requests via ticket, email, screenshot, or attachment and automatically generates a work order in seconds. Users can then quickly engage a qualified contractor to complete the order using the FieldNation.com marketplace or route it to a preferred provider.
The system features:
- No software installation – WorkSmart Connect is completely web-based.
- Ticket tracking – monitor work orders from selecting a contractor to project completion.
- Fully configurable – Field Nation can customize WorkSmart Connect to work seamlessly with existing ticking/work order processes.
- Same Day Service Level Agreements (SLAs) – enables organizations to place a work order ticket, agree to terms and assign the ticket to a provider within hours.
“The benefit to our clients is an efficient, expedient method by which email requests for service can be generated into work orders without our team even having to touch it,” says Terry Cisco, Support Center Manager at Worldlink Integration Group. “We will be able to increase efficiency, which means we can do more work with the same amount of people.”
The WorkSmart Connect feature is available to any organization using the Field Nation platform.
About Field Nation
Field Nation (fieldnation.com) is the leading online work platform for connecting businesses and workers. Global enterprises to small local companies use Field Nation’s self-service web portal to find, manage and pay contractors for any specific job. The platform enables workers to spend more time working and enables businesses to manage the right talent anywhere in the world, on demand. Field Nation has more than 50,000 service providers in its network and serves businesses globally.