If you’ve ever worked in or run an IT shop for a company of more than 2 employees, chances are good that you have used a ticketing system to manage your help desk, IT services, dispatch technicians or even internal business processes. If you’ve had the opportunity to use such a system, the chances are good that you’ve used ConnectWise. ConnectWise develops service management software designed for IT service providers, VARS, ISVs and MSPsto help streamline IT ticketing and processes.
The integration saves time, cuts down on errors and improves quality of service for organizations using both ConnectWise and Field Nation.
Rather than entering ticket information in one system and then manually re-creating it in the work order system, the Field Nation – ConnectWise Integration automatically captures the information from its ticketing inception point and then automatically synchronizes the relevant work orders in Field Nation. As expert service providers fulfill the work order, the tickets in ConnectWise are automatically updated with the latest related work order information. ConnectWise Ticket Managers and administrators have a fully auditable ticket that includes automatically synchronized solution or remediation history. Related ConnectWise and Field Nation users are optionally notified by email when status changes and jobs are completed.
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Please take a look at the ConnectWise Integration documentation we have and then Head over to their company page. Be sure to note that their big conference event, IT Nation is coming up soon where you can learn all about the benefits of the ConnectWise software family and all the integrations that are available!