Orloff Phillips has a 5-star performance rating and over 1,000 jobs completed on Field Nation. He has been a member of the platform since 2010 and recently received a Protec badge, which is an elite qualification offered to the platform’s top technicians.
Specializing in IT consulting services that include everything from on-site break-fix and application development, to network integration and low voltage cabling, Phillips is also the president of his own service company, Suisse Associates, Inc. Although his business is based in Exton, PA, the entrepreneur has weathered a long journey to get to the position he is in today.
Born and raised in Georgetown, Guyana, Phillips moved to the United States in 1980 and began his professional career as an IT manager at the University of Temple, in PA. It was there that he established his first company, along with several friends, servicing local customers and gaining hands-on experience.
After 11 years of contracting on the side, Phillips decided to take the next step and become a full-time freelancer working as a service reseller with a focus on database and data mining projects. While the move proved to be short-lived, however, with the market collapse of 2007, it served as a catalyst for Phillips, who says he decided to get into the on-site break-fix business following the recommendation of a long-time mentor. And, as the old saying goes – the rest is history.
“I actually disliked the job at first,” Phillips says. “But once I moved into a managerial position, it was the best decision I ever made. I felt like I had found my calling and wished I had been doing this forever. I discovered a deep passion for meeting customer’s expectations.”
It was within this context that Phillips found his true calling – being a small business owner and making his clients happy. “I feel a connection with their being satisfied,” he says. “It’s not just work anymore. There is a great reward that comes from it; even when I’m tired, I find myself getting right back on the job.”
Now, after owning his own company and successfully running it for several years, Phillips has been able to generate a more refined view of what it takes to succeed in the IT industry and what makes clients tick.
“The best piece of advice I can pass on would be to operate with integrity,” he says. “You need to be honest with yourself about what you can and cannot do, and be willing to get resourceful and complete a job regardless of what it takes to finish.”
Resources like Field Nation’s FMS platform have also enabled independent business owners and service providers to expand their reach and offer a wide variety of services to clients. At the same time, the software’s capability of capturing critical data on work quality and performance further accentuates Phillips’ message of putting the customer first.
“If you do a good job, the customer will give you a good rating,” he says. “You’re selling the model that other clients have loved and issues can be fixed quickly because you receive immediate feedback.”
Looking into the future, and with reflection on his past, Phillips is confident that his drive to meet the client’s needs and continue developing as an independent business owner will only lead his company to great things.
“I don’t want to lose focus of where I came from,” he says. “I want to be able to offer an intimate relationship to small businesses and cater to enterprise-level customers. The only way to do that is to stay connected with my team – we are going to be around for a long time.”
To learn more about engaging with Phillips on your next project, visit his Field Nation profile.