In an industry where fifty percent of businesses had an IT project fail last year, being able to successfully set, manage and adjust expectations while working towards an end goal is not only a challenge, but if done incorrectly, can lead to the demise of that job. The success of our client’s projects and getting work done are two of Field Nation’s top priorities, and we are constantly improving our system to provide the leading project management solution that supports work from creation to completion. Giving users and empowering them to use the tools necessary to do this is the first step towards ensuring work success. This is important, especially when considering that 74% of survey respondents said that a lack of resources was the primary reason they were unable to meet project demands.
Other reasons included a lack of planning and definition of the scope and timeline of a work project, as did a lack of visibility into the progress or delay of a work order. Field Nation is working to combat these common reasons that lead to the failure of an IT project by offering an integrated and optimized solution to help managers define, set, and maintain their work.
1) Failing to Get Involved in the Planning Process: Field Nation’s integrated system lets project managers easily set-up a work order from the start and educate them throughout the process. The auto-dispatch feature saves valuable time by automatically dispatching work orders based on preconfigured rules within the marketplace. Publishing and selection rules also make it possible to quickly find new technicians or local experts who will get the job done. Field Nation clients have used these features in conjunction with each other to complete 30,000 work orders in just one month with minimal overhead and effort. If a service provider completes admirable work, then adding them to a preferred provider list for future work enables the direct routing of those requests.
2) Failing to Involve all Stakeholders due to a Lack of Communication: Increasing visibility on work orders is achieved with the new WorkSmart Workflow™ features of status and progress bars. This feature creates a real-time, visual awareness of the stage a work order is in and allows for decisions to be made on next steps by establishing a conversation between all stakeholders (the service buyer and service provider).
3) Failing to Define a Clear Project Scope: Breaking down larger goals into deliverable chunks is one way that the task manager feature of WorkSmart Workflow has transformed the delivery of on-site work to online marketplaces. By simplifying complex scope definitions into manageable, easily accomplished jobs, tasks provide game-changing visibility into everything from parts shipping status, to specific on-site procedures like signature sheet capture and stake holder notification.
4) Failing to Clearly Define Roles and Responsibilities: Tasks can also be configured to define the role of who is in charge of each step of a work order. Although generally assigned to the service provider completing the work, an editor, assigner, manager or approver can also be identified as the person in charge of completing that step. Many tasks are sophisticated actions like capturing an image or getting a signature or tracking number for shipments. Detailed specification of each task is required and cannot be marked as done until fully complete. This level of visibility and assigned responsibility ensures that all stakeholders know their role and expected level of interaction with every project.
5) Failing to be Notified When Important Milestones are Reached: Being aware of the step a work order is in is critical to the development of future decisions. With hundreds or thousands of work orders being handled at once, this reality can quickly become an overwhelming burden for stakeholders. Integrated notifications on work orders prevent important milestones from being missed or forgotten by sending automatic alerts upon the completion of a task. At-a-glance status coloring also lets project managers, dispatchers and task owners know exactly what is done and what’s coming up, while also identifying any late or incomplete steps.
6) Failing to Communicate Bad News or Adjust Expectations: Even with the most well-oiled machine, life seemingly has a way of sporadically throwing a wrench into the mix. Any change that is made to a work order is updated immediately and is visible on the Field Nation dashboard. Clarification for and approval of any changes that are made is a required step in order to ensure complete compliance and prevent confusion.
Field Nation’s integrated work management solution offers users the best possible system that will help them successfully create, control and complete their work and projects. Given the odds, it’s better to not leave something like this up to chance.