Did You Know: Field Nation has Automated Reminder Calls to Providers

6.16.2016, Written by Meredith Atkinson

The Field Nation platform has a fully-automated process for reminding providers about upcoming assignments if they have not marked themselves as “ready to go.”

Frequency

The process runs every hour and will only call providers about work orders when the local time is9am, 11am, 1pm3pm, and 5pm. In order for a provider to be called through this system, the scheduled work order start time must fall within 24 hours and the providers’ assignment cannot be marked as “ready to go.” (A provider can only mark themselves “ready to go” within 36 hours of the scheduled start time)

Call Outline

The system detects when the call is answered by a voicemail or an actual person and is able to tailor the call accordingly.

When Detecting a Human Has Answered

“This is Field Nation calling because you have not marked ‘Ready-To-Go’ on one or more work orders scheduled for the next 24 hours.

You can do so now using our automated system.

For each work order:

{“First” or “Next”} Work Order {work order id}. {service title}. Location is {city}, and you are scheduled to begin work {start time}.

Press 1 to confirm assignment.

Press 2 to hear this message again.

Press 3 to temporarily suspend calls regarding this work order.

Or press 0 to talk with someone from Field Nation support.

(collect input)

Thank you for confirming Ready-To-Go status. Goodbye.

When Detecting Voicemail Answer

This is Field Nation. Sorry we missed you. The following work orders are scheduled for the next 24 hours. Please confirm ready to go as soon as possible.

Work Order {work order id}. {service title}. Location is {city}, and you are scheduled to begin work {start time}.

(repeats for any other work orders that match for this provider)

That concludes all work orders. Goodbye!

This is an automated feature within Field Nation that ensures your work orders are ready to go and gives you the peace of mind that providers are getting reminders and checking in.