COVID-19 (Coronavirus)
Safety is our top priority
Field Nation is taking extra steps to ensure our communities, partners, employees, and users stay safe and healthy.
Many of our partners have asked for our recommendations as it relates to our platform and work coverage for their business. Please check back regularly for updates.
How you can help
Here’s what you can do to help keep technicians safe on-site.
Schedule work orders during non-peak hours
Don’t require a signature in work order tasks, ask for photos instead
Include PPE and mask requirements in each work order. Please note that work orders may be canceled if technicians don’t follow state or federal mask mandates.
If someone else on-site is sick
If your end-client alerts you that someone on-site has tested positive for COVID-19 or is experiencing symptoms of COVID-19, we recommend contacting the provider(s) on the work order immediately. The CDC suggests calling your doctor if someone believes they’ve been exposed to COVID-19 and develop a fever or chills and symptoms such as coughing, shortness of breath or difficulty breathing, fatigue, and muscle or body aches.
Operational Resources
How to Keep Technicians Safe On-Site, Field Nation Blog
Coronavirus Restrictions and Mask Mandates for All 50 States, New York Times
COVID-19 Field Service Impact, Field Nation On-demand Webinar
Financial Resources
PPP Loans Are Back from Field Nation
Coronavirus Emergency Loans Small Business Guide and Checklist from the US Chamber of Commerce
US Treasury Assistance for Small Businesses webpage
Work Order Cancellations
From March 16 to April 5, Field Nation saw a spike in work order cancellations due to COVID-19 concerns. This issue led us to temporarily suspend our cancellation policy to help both sides of our marketplace handle any unexpected changes or safety concerns related to the pandemic.
Over the past several months, we've closely monitored site availability and safety, state and local closures, cancellation and provider removal rates, and the COVID-19 trajectory provided by the WHO and CDC.
Spikes in cancellations from the most impacted weeks of COVID-19 have stabilized, and Field Nation reinstated our cancellation policy on August 21, 2020. While our cancellation policy remains largely the same, we have instituted some new policies, which are noted in our Cancellation Policy Reinstatement FAQs.