COVID-19 (Coronavirus)

Everything you need to know about COVID-19 as it relates to Field Nation.

Safety is our top priority

Due to the escalation of cases in the United States and Canada, Field Nation is taking extra steps to ensure our communities, partners, employees, and users stay safe and healthy.

Many of our partners have asked for our recommendations as it relates to our platform and work coverage for their business. Please check back frequently for updates.

How you can help

Here’s what you can do to help keep technicians safe on-site and throughout the COVID-19 crisis.

Schedule work orders during non-peak hours

Give technicians access to sanitation supplies including cleaning products and masks

Don’t require a signature in work order tasks, ask for photos instead

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If someone else on-site is sick

If your end-client alerts you that someone on-site has tested positive for COVID-19 or is experiencing symptoms of COVID-19, we recommend contacting the provider(s) on the work order immediately. The CDC suggests calling your doctor if someone believes they’ve been exposed to COVID-19 and develop a fever or chills and symptoms such as coughing, shortness of breath or difficulty breathing, fatigue,  and muscle or body aches.

Operational Resources

Retail Dive’s Retail’s Response to Coronavirus Tracking Webpage, including store closures and modified hours

COVID-19 Field Service Impact, Field Nation On-demand Webinar

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Financial Resources

Work Order Cancellations

From March 16 to April 5, Field Nation saw a spike in work order cancellations due to COVID-19 concerns. This issue led us to temporarily suspend our cancellation policy to help both sides of our marketplace handle any unexpected changes or safety concerns related to the pandemic.

Over the past several months, we've closely monitored site availability and safety, state and local closures, cancellation and provider removal rates, and the COVID-19 trajectory provided by the WHO and CDC.

Spikes in cancellations from the most impacted weeks of COVID-19 have stabilized, and Field Nation will be reinstating our cancellation policy on August 21, 2020. While our cancellation policy remains largely the same, we have instituted some new policies, which are noted in our Cancellation Policy Reinstatement FAQs.