COVID-19 (Coronavirus)
Safety is our top priority
Due to the escalation of cases in the United States and Canada, Field Nation is taking extra steps to ensure our communities, partners, employees, and users stay safe and healthy.
Many of our partners have asked for our recommendations as it relates to our platform and work coverage for their business. Please check back frequently for updates.
How you can help
Here’s what you can do to help keep technicians safe on-site and throughout the COVID-19 crisis.
Schedule work orders during non-peak hours
Give technicians access to sanitation supplies including cleaning products and masks
Don’t require a signature in work order tasks, ask for photos instead
If someone else on-site is sick
If your end-client alerts you that someone on-site has tested positive for COVID-19 or is experiencing symptoms of COVID-19, we recommend contacting the provider(s) on the work order immediately. The CDC suggests calling your doctor if someone believes they’ve been exposed to COVID-19 and develop a fever or chills and symptoms such as coughing, shortness of breath or difficulty breathing, fatigue, and muscle or body aches.
Operational Resources
How to Keep Technicians Safe On-Site Field Nation Blog
List of Statewide “Stay at Home” Orders Littler Webpage
Retail Dive’s Retail’s Response to Coronavirus Tracking Webpage, including store closures and modified hours
COVID-19 Field Service Impact, Field Nation On-demand Webinar
Financial Resources
Field Nation Guide: Unpacking the CARES Act and Small Business Relief
Coronavirus Emergency Loans Small Business Guide and Checklist from the US Chamber of Commerce
US Treasury Assistance for Small Businesses webpage
Work Order Cancellations
Field Nation is adding additional flexibility to our processes to help you handle unexpected changes related to COVID-19. We understand that some end-clients are postponing/canceling work orders in an effort to keep everyone safe.
As of Saturday, March 28th, cancellation fees for late work order cancellations will no longer be charged so long as the technician assigned has not checked-in. You no longer will need to dispute work order cancellation fees, and the policy will remain in place until further notice.
Previously, work order cancellation fees from March 14th-March 27th were waived only if the fees were disputed citing a reason related to COVID-19. We are unable to reimburse any fees that were not disputed, as funds have already been distributed to the technicians assigned.
Similarly, as of Saturday, March 28th, technicians can remove themselves from work orders anytime prior to check-in without penalty. This policy will remain in place until further notice. As always, please reach out if you have any coverage concerns.