COVID-19 (Coronavirus)
Safety is our top priority
Field Nation is taking extra steps to ensure our communities, partners, employees, and users stay safe and healthy.
Many of our partners have asked for our recommendations as it relates to our platform and work coverage for their business. Please check back regularly for updates.
How you can help
Here’s what you can do to help keep technicians safe on-site.
Schedule work orders during non-peak hours
Don’t require a signature in work order tasks, ask for photos instead
Include PPE and mask requirements in each work order. Please note that work orders may be canceled if technicians don’t follow state or federal mask mandates.
If someone else on-site is sick
If your end-client alerts you that someone on-site has tested positive for COVID-19 or is experiencing symptoms of COVID-19, we recommend contacting the provider(s) on the work order immediately. The CDC suggests calling your doctor if someone believes they’ve been exposed to COVID-19 and develop a fever or chills and symptoms such as coughing, shortness of breath or difficulty breathing, fatigue, and muscle or body aches.
Operational Resources
How to Keep Technicians Safe On-Site, Field Nation Blog
COVID-19 Field Service Impact, Field Nation On-demand Webinar
Masks and COVID-19 Vaccination Update
State, county, or city mask mandates: Although much of the country is reopening, some areas still have restrictions in place. If a city, state, or county has a mask mandate in place, or if the work order requests that a mask be worn and the provider arrives on-site and fails to wear a mask, the work order can be canceled, and the buyer can dispute the fee.
Site mask mandates: Please note that individual businesses may be enforcing mask mandates. Companies are asked to verify and include the mask requirement in the scope of work if the site requires a mask, but there is no mandate in place. Here’s a resource to understand where the CDC recommends wearing a mask indoors, and when it is optional for vaccinated individuals.
Mask requirements in areas that do not have a current mask mandate should be listed in the scope of work and on the list of required equipment. If the mask requirement is included in the scope and the provider arrives on-site and fails to wear a mask, the buyer can cancel the work order and dispute the fee.
On-site vaccination requirements: For companies who require COVID-19 vaccinations, we recommend including the requirement in the scope of work within the work order. The following statement is advised: "By accepting this work order, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request."
Companies can request that the provider show documentation upon arrival at the site. If the provider arrives on-site and fails to provide the required documentation, the buyer can cancel the work order and dispute the fee with proof of the site's vaccination requirement.
COVID-19 testing results: For companies who require a negative COVID-19 result, we recommend including the requirement in the scope of work within the work order. The work order should include the testing requirement, whether it can be substituted for a vaccination, and any timing requirements.
Companies can request that the provider show a negative COVID-19 test result upon arrival at the site. If the provider arrives on-site and fails to provide the required documentation, the buyer can cancel the work order and dispute the fee with proof of the site's testing requirement.
Vaccination documentation or COVID-19 test results: Due to healthcare and privacy regulations, Field Nation does not permit, accept, store or review any health-related documents, including COVID-19 vaccination documentation or COVID-19 test results.