Customer’s Corner April 2015

4.27.2015, Written by fieldnation
Field Nation's Vice President of Customer Service, Art Jenkin
Field Nation’s Vice President of Customer Service, Art Jenkin

Greetings Professional Providers and Buyers,

The weather has taken a turn towards summer across the country and I am sure it is most welcome to all! I for one do not handle winter as well as I used to and am more than glad to see it gone. Won’t be long now and folks will be setting up their vacation schedules, etc. This is a good thing for all of us. We get so wrapped up in our work we can forget to rest and take a breather every now and then.

My friends, Field Nation’s Freelancer CoLo Grand Opening that took place on April 7th was a hit! Every attendee was more than surprised and pleased to see the new space we have made available to all our users. We had close to 100 attendees and a good time was had by all. Food, drink, camaraderie, it was really a blast. I was there and experienced it firsthand, my friends. Everyone had a wonderful time – have a look for yourselves!

Now remember, whether you are in town to meet a client, working on a call in the area or hosting a meeting, we welcome you to utilize our accommodations to conduct and grow your business. And if you did not get to attend, feel free to stop by and we will give you a tour of the facilities and the amenities available to you – visit our website for information on our location.

Also, we have yet another fantastic event coming up that you will really want to attend! My apologies for the short notice, but invites have already gone out and I HIGHLY recommend you take a look at this event. Just in case you haven’t yet registered, read on:


Do you own a million dollar consulting business? We believe you do. If not, you MUST attend this event!

As a solo-preneur or small business owner, you may not be grossing over $1 million yet. This is your chance to learn how to think and build your business like a millionaire in your field from experts in growth.

Join us on Wednesday, April 29th, from noon-1:00p CST for a one-hour compelling and practical virtual seminar. Remember, if you think you can or you can’t you are right!

Sign up HERE.

Now let’s discuss something I encountered recently in a conversation with a provider. How professional are you? Do you act in a professional manner at all times when conducting business? Do you expect the same from those you deal with? Does this extend past your clients and include your coworkers as well? It seems to me that I often see people getting a bit too casual and they wind up tripping over the basics. This applies especially to your coworkers, because if you treat them professionally, chances are you will treat all of your clients the same way. I have borrowed a great tip from the volunteer organization and weekly success article publication,

  • A professional looks, speaks and dresses like a professional. A professional persists until the objective is achieved. A professional is focused and clear-headed. A professional uses higher emotional tones: Enthusiasm, cheerfulness, interest, contentment. (I really like that last one.)

Take a look at the rest of their advice for some great reminders and tips for those who consider themselves to be a professional!

A good point was made to me this week from a buyer whom I have known for quite some time now. He mentioned something that ALL providers need to remember. When you have been assigned to a work order, please remember that you need to confirm and mark it as “ready to go.” If you do not do this, the buyer may not have confidence in your showing up to do the work. Be sure to always confirm a job and mark it as ready to go, my friends. Keep in mind that if you do not do this, the buyer has the right to cancel the work order and you will not get a cancel fee if these two items are not marked. Do not assume that just because you sent a message to a buyer at 2:30am that all is well; be certain to pick up the phone. In this information-equipped age we live in, people often forget the basics. It always helps to cover all your bases!

Once again, my friends, I want to mention your insurance options again – do you carry your own General Liability Insurance? Here is some information on the various insurance offerings you can get through Field Nation. Additionally, here is a blog where you can get more information.

Well, that is it for this month. Please feel free to send me an email or a phone call if you want to join my group “VP Customer Service Corner” in Field Nation.

Good weather is here! I can still smell the barbecues from around our neighborhood this weekend.

Enjoy yourselves and as always BE SAFE.