Customer’s Corner August 2016

8.31.2016, Written by Annie Wang
Art Jenkin, Field Nation Vice President of Customer Service
Art Jenkin, Field Nation Vice President of Customer Service

Greetings Professional Providers and Buyers,

My friends, the summer is winding down. A welcome change here in Missouri the past two days are temperatures 70’s and low 80’s. We will take it! Hopefully the weather is cooperating where all of you reside as well. I hope everyone’s summer has gone well. There are many parts of our country that are still dealing with massive forest fires and floods. I Just heard this morning there were massive hailstorms in Colorado? This has been a devastating summer for some people. Our hearts go out to those suffering and we know they will pull through. We are all Americans after all and we are tough as nails.

Friends, I have mentioned this many times before, but I really want to stress once again that you take the time to utilize our rating system. This is for both Buyer and Provider. Once again I will say that we need more Providers rating Buyers. This is something that really needs to improve moving forward. Both Buyer and Provider have the right to express their opinions about their experience. And I will say that the overwhelming majority of the Buyer ratings of Providers are good! So let’s go Providers step up to the plate and rate! If you have any questions about the rating system, please let us know.

Another reminder for Buyers is to use The Executive Dashboard. This can really show you how your company and specific individuals within your company are utilizing Field Nation. And speaking about ratings and the dashboard, here is a really cool place to view the information regarding these things and many other exciting features offered within the confines of Field Nation:

Pretty cool link. It contains lots of really good information to be shared with everyone. It would behoove all to take advantage of this information.

While I am at it here is another one called White Papers and Infographics that is full of really neat information as well:


Friends, I wanted to share something I either read somewhere or heard someone say recently. I will quote for when I Googled it led me to which is a really neat site to check out. “Manage compassionately. Put yourself in the shoes of other people.” I really like this statement. I feel every day we learn more and more about technology, but also we learn more about those with whom we interact. We are all human and there is no end to the friction that will sometimes occur between us. So in order to deal with this friction we must remember to be empathetic and try to put aside our own viewpoint. Try to see things from the other person’s point of view. It’s not always easy for sure. Especially if you are very passionate about your work; you take ownership and want things to happen because you firmly believe that this is the way it needs to get done. But if we take the time to listen to one another’s different perspectives, it helps solidify our relationships with others and we can become more understanding of one another. Make sense? It does to me. Check out that site and see if a lot of what they have there makes sense to you as well.

OK, so a few more reminders for this month.  “We are all sales people. Every action we take sells and further enhances existing sales by maintaining relationship management with everyone. Every interaction counts.” I have said this before as well. And I do think this is great and so very, very true. If we keep things like this in mind during our daily interactions with all we cannot lose. Relationship Management is the key my friends.

Last thing I wanted to mention is something you will continue to hear me say again and again. Everyone, please use our messaging system. You can send a message to anyone in the work order by using this system. You can also reach out to Field Nation Support this way as well with any requests. Need some calls made for coverage? Send a message we will help! And please remember to reply to any messages sent your way. You would not believe the amount of times I get called in to assist in situations where no one has ever responded. Neither the Buyers nor Providers are communicating.  Many times both Buyers and Providers are asking each other for updates days and sometimes even weeks apart. Lack of communication puts everyone at a disadvantage. I could tell you many stories of instances where if only the users were utilizing our message system properly many disagreements, misunderstandings and misconceptions could have been avoided. So use the messaging system! And remember it is a great way to have a record of what happened and when something was updated, who authorized what etc. And let’s also remember our good friend the telephone. Speaking directly to someone especially when it is urgent is the best. You can always record the conversation with a note in messages as well for backup.

That is it for August my friends, short and sweet. Please feel free to send me an email at or call me if you want to join my group “VP Customer Service Corner” in Field Nation. I always enjoy hearing from everyone.

Grab all that is left of summer for she is fading quickly.

Thanks to all for your continued support of Field Nation and as always BE SAFE. Feel free to send me an email or give me a call at (877) 573-4353, Ext. 324, if you want to join my group “VP Customers Corner” in Field Nation.

Sincerely, Art