Customer’s Corner December 2014

12.18.2014, Written by fieldnation

Art2Greetings Professional Providers and Buyers,

 

It is hard to believe we are close to the end of 2014. It has been a stellar year here at Field Nation, with much to celebrate: we were listed as one of the fastest growing companies in America by Inc. 500 for the second year in a row; not only did we move our headquarters location, but we also added so many new features to our system that it boggles the mind! Needless to say, our IT staff does a fantastic job. I would like to thank all of you as well for the requests and ideas that you brought our way and that we were able to implement for you. Keep in mind most of what gets added or updated is attributed to requests from our providers and buyer alike. And in turn, the benefits of these suggestions are enjoyed by all of our users across the board – we are a team!

 

Speaking of being a team, our CoLo has officially launched! I have seen the setup and it is top notch. If you have the time and are in Minneapolis while the need arises, come see us. We would love to show off our new location and help you utilize our accommodations to get work done! Finally, while we are on the subject of collaboration, we have had many this past year. Most recently, we announced a collaborative agreement with BICSI, an effort that offers the courses and credentials to expand service providers’ cabling expertise, and the latest industry knowledge to keep service buyers competitive. Again, this is a win-win situation for everyone involved. As you all know, that is what we are all about at Field Nation – assisting both buyers and providers in expanding and growing their businesses. Your success is our success and it is why we are here. We are very proud to be in this position and are always eager to assist you at any time.

 

Having said all that, here are a few pointers that I know will assist our service providers:

 

  1. Always be courteous in your messaging to the buyer. If you feel frustrated or do not get an answer, don’t start a swordfight. Call our support team and we will engage and assist you with your inquiry or particular issue. We all know how email can be misconstrued at times; the messaging system in the work order is the same. Watch what you say and keep it informative and constructive at all times.
  2. Get those deliverables in! This is much easier to do now by implementing tasks, however there are still some providers who take a day or two (or longer) to get the deliverables in and mark their work orders complete. Often, these are the same individuals who wonder why the buyer is taking so long to approve their work. I assure you that if you follow the SOW and get the deliverables in forthwith when the job is complete, you will see the approval and receive payment faster.
  3. Remember to ask the buyer to add you to their Preferred Provider Network (PPN). This will help you stand out from the crowd the next time the buyer posts work. After making this request, there will be an orange box that identifies you as their Preferred Provider, and believe me – you will get more work doing this. In many cases, the buyer will not automatically add you to their list, whether due to time constraints or different team members (dispatchers) coming on board. Don’t be afraid of asking to be added to their Preferred Provider list by putting it in the closing notes or the message system. It will pay off!

 

I could go on and on with tips and suggestions, but I think we will keep it short this time around. I want you all to know from myself personally, how much you are appreciated; every provider, every buyer. Without you, my friends, we would not be here. All of our team members at Field Nation feel the same way. We are excited you are here. We are excited to have more people join us every day. 2015 is going to be great! Our goal is excellence on every level and we will continue to grow together. Remember that we are an extension of your reach; we are a part of your team; and we are most thankful.

 

That’s it for this month, my friends. This is the last blog for 2014. I wish all of you a nice and relaxing holiday season and a Happy New Year to you and yours, from my heart and everyone’s here at Field Nation.

 

Feel free to send me an email or a phone call if you want to join my group “VP Customer Service Corner” in Field Nation.

 

BE SAFE.

 

Sincerely,

Art