Customer’s Corner December 2015

12.18.2015, Written by Annie Wang
Field Nation VP of Customer Service, Art Jenkin
Field Nation VP of Customer Service, Art Jenkin

Greetings Professional Providers and Buyers,

It is hard to believe we are close to the end of 2015. It has been another stellar year here at Field Nation: our offices are bursting at the seams with new employees and we have had so many innovative upgrades and features added to our system, it has been nothing less than spectacular. Our IT and development staff have done a fantastic job bringing forth all of your requests and ideas and making them a reality. Keep in mind that most of our platform additions and updates are attributed to the requests of our users, which in turn benefits everyone and can be enjoyed by our service buyers and providers across the board – we truly are a team that works together to win!

Since 2015 is drawing to a close, I wanted to take the time to make a few tips that I know can assist our providers. While you have likely heard some of these before, know I will always keep mentioning them since they are key to building and nurturing successful business practices and relationships!


  1. Always be courteous when messaging a client or buyer. If you feel frustrated or do not get an answer, try to remain calm and call our support team. They will help you figure out your query or the best way to deal with a particular issue. We all know how easy it is to misconstrue an email at times, so keep in mind that the messaging system in work orders is somewhat the same. Be aware of what you say and how it comes across, and try to keep your messages professional and constructive.
  2. Get those deliverables done, my friends. This is so much easier with the implementation of tasks! If you follow the statement of work and submit your deliverables when the job is complete, I assure you that you will receive an approval much quicker and be paid faster. Any time you take a day or two longer to get a deliverable in, it only lengthens the process and puts off the work order being marked as complete.
  3. Remember to ask a buyer to add you to their “Preferred Provider” network. This will set you apart from other requesting providers the next time that client posts work. This is also the easiest way to conduct repeated work with the same people, since the buyer will know that you are on their preferred list. Whenever you mark a work order as complete, your next step should be to ask that the client adds you to their list, whether you do it verbally or put the request in the closing notes using the messaging system. It will definitely pay off!


I could go on and on here with tips and suggestions, but I think I will keep it short this time around. From all of us here at Field Nation, we want you to know how much you are appreciated – every provider and buyer. Without you, my friends, we would not be here. We are excited you are here. We are excited to have more people join us every day and know that 2016 is going to be great! Our goal is excellence on every level and our purpose is to grow together. Again, remember that we are an extension of your reach and are a part of your team.

Feel free to send me an email or a phone call if you want to talk about anything or join my group “VP Customer Service Corner” in Field Nation. That is it for this month, my friends – this is my last blog for 2015. I wish all of you a quiet and relaxing holiday season. Merry Christmas and a Happy New Year to everyone. Happy Holidays to all of our friends!.