Customer’s Corner January 2015

1.28.2015, Written by fieldnation

Art2Greetings Professional Providers and Buyers,

 

Well here we are, 2015 and moving forward together. Still growing and going strong! Remember my friends every provider, every buyer, without all of you we would not be here. All of our team members here at Field Nation feel the same way I assure you. So did any of you make a New Year’s resolution? I did. Actually I made a few. That way, in case I miss one or two I don’t feel so bad. Hah!

 

We are driving hard into 2015 and it is going to be another stellar year here at Field Nation. Many new features have already been implemented and more are on the way. We have also noticed more connecting between users on Field Nation. This is a fantastic way to leverage your position in garnering more of the business available that requires several providers. I will tell you I had a very interesting conversation just before Christmas with a seasoned veteran here on Field Nation. He mentioned to me the verbiage being tossed around by a few providers in one of the groups regarding what they thought was a low rate for services on a particular project. Well, this individual looked it over and made a few calls and got several Field Nation providers together and he requested and was awarded the work. After all was said and done all the providers who helped him were paid more than fairly and he netted $3,000 for himself as well. That’s right – while some were typing and complaining, he grabbed the opportunity and made it work.

 

Let me mention as well that I personally know this provider, as I know many of you on our system. I will quote a message he sent to me here:  “Art, I love this freaking place. Over the past 4 years I have made around half a million from here. And that’s not bragging.”

 

Now I will tell you this provider is a go-getter. He will travel and he knows how to negotiate with buyers. The point is that the system works my friends. I know many, many more that are making a really good living working here with Field Nation. I do not see this guy on the Groups very often either. He is just too busy making money. So roll up your sleeves and put your heads together and have at it. The opportunities are there. It is easy to sit and complain about this and that but no one pays you to sit and type.

 

OK, time for a few tips for buyers and providers. Oh, and I wanted to share something I just received from Ms. Jillian Tyler, the Marketing Communications Associate at Field Nation. Jillian says: “This infographic outlines the advantages of using a Freelancer Management System versus a traditional Managed Services Provider – FMS is an emerging technology and was defined in a Staffing Industry Analysts report late last year. Field Nation was identified as a leading FMS, and our infographic covers the 5 key areas in an organization that FMS technology influences: money, time, reach, efficiency and satisfaction.” Check it out: https://fieldnation.com/how-fms-is-disrupting-msp-2

 

I have one more goodie to share with all of you as well. The Sales Team sent this over and I think it would be a great read for both buyer and provider. It details fundamental platform differences which set Field Nation’s service offerings apart. Have a look: http://www.slideshare.net/Field-Nation/rules-of-engagement-3

 

OK, now this is running a bit long, but bear with me. I just got a call from another provider who told me he made $4K last week on FN and is slated to make $4K again this week. Coincidence? I think not. I needed to share this with you my friends, for it is always good to hear great news. Love the success stories. It makes me so proud. We have so many great buyers and providers here, and working together we will all be successful. I find this to be very exciting, and I know you do as well.

 

Alright – time for some tips. Short and sweet, just two tips this month, but both are equally important!

 

  1. Buyers: Please approve work that has been completed for you within a reasonable amount of time. We have many who linger and work orders sit in work done for weeks. This becomes frustrating all around, for we get the phone calls, then you get the messages from us, etc. Most providers expect approval of their work within 5 to 7 days, 10 maximum. The providers expect to be paid for their efforts within a reasonable time frame. If the work order cannot be approved for some reason, it should be pushed back to the provider by going to the bottom of the Approval and Payment tab and clicking on “Tell Provider work is not complete.” You can then enter what the issue is and the provider gets an immediate alert that there is an issue. This keeps a good rapport between you and your providers. This is many times one of the biggest success factors for providers to consider doing business with you again.

 

  1. Providers: Make sure you develop a good working relationship with the buyer from the very first work order. Ask them to please add you to their Preferred Provider list. And remember to message within the message system in the work order call when necessary and keep the lines of communication open. This benefits everyone. This saves a lot of time trying to figure out who is who because you already have the relationship and they know your work. And, I mention this a lot, your name will be highlighted in bright orange in the list of requesting providers identifying you as one of their Preferred Providers. This benefit is a no brainer right? Right!

 

Alright friends, I am going to close for now. Just a quick reminder – The Field Nation Freelancer CoLo has launched and is available. I have seen the setup and it is top notch! So if you have the time, are in Minneapolis and the need arises, come see us! We would love to show off our new location, the office is really nice and you can utilize our accommodations and Get Work Done! And as you all know that is what we are all about here at Field Nation. I say it all the time: everyone here at Field Nation is eager to assist any of you at any time. I believe this is what sets us apart from the other options out there.

 

That is it for this month, my friends. I myself am jumping the gun and thinking of spring! I know it is a long way off yet, but I am hoping for sooner rather than later.

 

And again, my friends, this comes from me personally and from all of our amazing staff here at Field Nation – thank you! You are the reason we are here, and we are all very grateful.

 

Feel free to send me an email at: arthur.jenkin@fieldnation.com or a phone call if you want to join my group “VP Customer Service Corner” in Field Nation.

 

BE SAFE.

 

Sincerely,

Art