Customer’s Corner March 2016

3.29.2016, Written by Annie Wang
Field Nation's Vice President of Customer Service, Art Jenkin
Field Nation’s Vice President of Customer Service, Art Jenkin

Greetings Professional Providers and Buyers,

Spring is in the air my friends. It is a great time of the year; a time for renewal. Now we can get back outside and get those grills fired up. Breathe in that much more tolerable air, which is like breathing a sigh of relief, right? I love it. Almost time to get the Harley out as well. All you bike enthusiasts are more than ready, as I know I am. I only rode four times last year, and they were brief stints at that; maybe this year I will get to ride more…

Jumping right into it this month, I want to remind all service providers of an issue I have brought up many, many times before that can help you get more work on Field Nation: your profile! Your profile page is very important, since this is what sells you to the buyer. Many providers ask me, “Art, how can I get more work?” A major part of this answer lies in how you advertise yourself. Your profile is your storefront, so to speak, and it is the first thing a buyer will see when they want to find out more about you. If you don’t have any information, history or a profile picture, it might make me think that I should look at someone else who has that type of information. To better beef up your profile, here are some helpful tips that have been proven to work:


  1. Double check for spelling errors and capitalizations. Be sure to capitalize your company’s name and include a profile picture!
  2. Add a tagline to set yourself apart from the crowd, like “Quality, Integrity & Experience for all Your Technology Needs.” Make it basic, yet catchy and sincere.
  3. Do you have any licenses or certifications? If so, list them; if not, Field Nation has partnered with many organizations that offer discounts and deals on top industry certifications so you can get licensed.
  4. Be sure to list any education you have completed.
  5. Have you gotten a background and/or drug test? Working with background and/or drug tested providers is also becoming a more frequent requirement for buyers and they will often look for these badges on your profile. Buyers can also conduct searches using a filter to select professionals that meet this criteria, so give yourself the best shot possible to be included in as many jobs as possible by uploading your results if you have them. Finally, have you considered trying to become a Protec-certified technician?
  6. Do you carry your own General Liability Insurance? If not, Field Nation offers an affordable insurance program that protects you on a job-by-job basis; we also cover all Professional Liability claims as well.
  7. How about your “About” section? This is the first thing a buyer sees on your profile, my friends. I would recommend including how many years of experience you have and whether you have done work on online platforms. If you have done work on online platforms, let people know so they understand you have experience in this industry or environment. For example: “Has five years’ experience successfully performing fiber cabling work through online platforms.”
  8. Sign up for recruitments and complete them to be added to Preferred Provider lists for different clients.
  9. If you see a work order you are interested in doing, you can always counter-offer for that job at a lower rate to try and get that first work order under your belt. Remember you can also message the buyer and let them know you are interested in working with them by mentioning things that are applicable to their needs, such as your proximity to the location or experienced in the skillsets they are looking for.


Doing all of this will only take a few minutes of your time and will promote your skills to the buyer so you can get more work.

Moving on, I also have a suggestion for our buyers: please approve your work orders in a timely manner once they have been marked “Complete” so that the provider can be compensated for the work done. Sometimes, there will be a backlog across the board of work sitting in “Work Done” status, and it just sits and sits and… well, you get the picture. I like to recommend using a 5, 7, or 10 day rule when it comes to closing out jobs; if you cannot approve it within this time frame, then something is likely wrong. Be sure to send the work order back to the provider if there is an issue so they can address it and close out the ticket to your satisfaction. This will keep everyone happy and you will get the same great professionals wanting to do more work with your company. Everyone wants their work done in a timely and professional manner, and everyone wants to be paid within a reasonable amount of time – let’s work together to accomplish great work!

We have had a plethora of additions to the many features we provide from Field Nation. Our latest and most exciting is Field Nation University! This impacts all our users, and is designed to assist providers in advancing their technical skills and help buyers realize the maximum benefits of the platform. I definitely recommend you check it out.

Also, please keep in mind that if you are in the Twin Cities area, we would love to see you. Call and let me know and we will arrange a tour for you. You can meet some of the people who you interact with on a regular basis, as well as some new faces. We always welcome the chance to meet our users, so if you are planning to be in town, let us know! This invitation is extended to all who use our platform.

Finally, I want to share some quick notes on Field Nation and how we are structured to close out this month’s blog. Field Nation is and has always been free to buyers who sign-up on the platform. We derive our funds by charging 10% of the total value of a work order from the provider side, which is used to cover the costs of tax documentation, payment processing fees, and other administrative duties. If a provider completes work on a job that has a value of $1,000 or more, then the fee drops to 8%. We also do not charge buyers for insurance and will only administer a 1.3% fee on a job-by-job basis to the provider if they do not have a certificate of insurance uploaded to their profile; this is meant to protect all parties involved when working on a job. Lastly, Field Nation does not set rates for work orders; we operate a free marketplace which means that buyers and providers work together to set their own rates and can negotiate as best they see fit. That is it! There is no simpler an explanation, my friends. It is plain and simple. If you have any questions, please let me know; we are here to support all of you. We firmly believe in our product and services and continually strive to provide you with best choices and options available in today’s marketplace.

That is it for this month, my friends. Please feel free to send me an email or give me a call at (952) 955-7426 if you want to join my group “VP Customer Service Corner” in Field Nation.

So long, Old Man Winter – good weather is finally here!

Enjoy yourselves, and as always, BE SAFE.