Field Nation providers have always been able to withdraw from a work order in the case of emergencies or extenuating circumstances. However, if this occured within 24 hours of the assignment start time on a work order, it would make it difficult for a buyer to find a replacement. To better enable the buyer-provider relationship and help manage client expectations, we previously launched the ‘Report a Problem’ feature. (See sample screen shot below). Report a Problem offers the opportunity for providers to inform buyers of on-site issues and of their inability to complete the work order. This has resulted in the facilitation of open communication and helps buyers and providers work together to arrive at a resolution, regardless of the reason.
To supplement the Report a Problem feature, this update requires a provider to Report a Problem (see below) if they must withdraw from a work order within 24 hours of the scheduled start time instead of cancelling the assignment. Providers will be prompted to communicate with the buyer or client and arrive at a resolution together, to ensure the quality and completion of the work. Please note this feature will go live on Feb 24, 2016.
Report a problem sample:
If you have any queries about these changes, please contact the Field Nation Support team.