Discover the brand-new product features designed to empower field service companies to get great outcomes at scale.
FEATURED
You can now see the Provider Success Score (PSS) directly in Match. The PSS is a predictive quality signal built on real delivery outcomes such as timeliness, backouts, and buyer satisfaction. Instead of relying on static star ratings, the PSS makes it easier to identify which providers are most likely to deliver great outcomes. Providers with excellent scores are 8.6x more likely to deliver successful results compared to providers with poor scores. This update is designed to help you assign work with greater confidence, reduce risk, and improve service outcomes.
Clarity and control in provider selection, built on proven delivery outcomes.
We now support the “Currently Assigned to Less Than” rule in the New Provider Match, which allows buyers to exclude certain providers if they have more than a certain amount of work in a given day or on a given project/client.
We invested resources in making the page faster. We can now report 2x-3x faster load times on all match-related pages.
Buyers using Auto-Dispatch (AD) will now see expanded statuses in Flightboard for work orders that used Auto-Dispatch, and will be able to quickly identify those that expired without being assigned.
Providers can now show the full scope of their commitment and professionalism with work orders from all schedule types impacting their Timeliness Score. Previously, only work orders with Hard Start schedules affected Timeliness Scores.
Providers no longer set a start time on standard arrival window schedules, and are expected to arrive any time within the window. If a buyer indicates that the arrival window schedule requires a Hard Start time, providers will continue to set their Hard Start time.
Updated provider metrics: Backout and Timeliness Scores now weigh timing—late actions impact more, early ones less—to better reflect reliability.
Buyers can now mass open up to 20 work orders at once in separate tabs from the flightboard. We’ve also added a persistent horizontal scroll bar to the flightboard for buyers with multiple rows and columns that run off the page to see all their relevant information.
To add clarity to the location name, we’ve changed “Ship to other location” to “Pre-site Pickup.” Buyers can add this location from within the Shipments section of a work order, and providers will see this title anywhere there is a required pre-site pickup prior to arriving on the job site.
We’ve increased the visibility of a work order pre-site pickup location. Providers now see a separate line item for a required pre-site pickup location directly in the mobile work order card view, and can easily distinguish between pre-site and job site locations in the work order map view.
We added additional information to the counter-offer workflow in the mobile app to show pre-approved additional charges.
For those that have the applicable features enabled, buyers can create a work order with no location. Partners performing dispatch work can now use the new provider match. Released a bug fix to support for multi-site work orders.
Buyers can now see Custom Selection Rules applied on the New Provider Match page. The rules on the page have been enhanced for better transparency of scores and clear tie-breaking.
Buyers can now see detailed Private Feedback—including who left it, what was said, and for which work orders—directly in the Job History modal. This update makes it easier to assess providers without leaving the match page.
We’ve added enhancements, including the ability to filter for talent types if buyers have private networks and view them as a provider badge. We’ve also improved the performance Route and Pending Assignment tab for load times with large amounts of data and added support for the BEV rules to apply on the page.
